Shipping Policy

At somaticrecoveryhub.com, we want your order to arrive smoothly and with clear expectations from checkout to delivery. This policy explains how orders are prepared, shipped, tracked, and handled when delivery issues occur.

Order Processing

After an order is placed, we review the order details and begin fulfillment according to product availability and the fulfillment process applicable to the order. Processing and fulfillment timing can vary by product and destination.

Your order confirmation and the shipping information presented at checkout are the best reference for the timing applicable to your particular purchase.

Shipping Methods & Delivery Estimates

Available shipping methods, applicable shipping charges, and estimated delivery windows are shown at checkout when available. Delivery estimates are estimates rather than guaranteed arrival dates and may change because of carrier delays, weather, peak-season volume, destination conditions, customs processing, or other circumstances outside our control.

Tracking Information

When tracking information is available, it will be sent to the email address provided with your order. Tracking updates are controlled by the carrier and may not appear immediately after a shipment is created.

Split or Multiple Shipments

Items from the same order may be shipped separately when products are fulfilled from different locations or become available at different times. You may therefore receive more than one tracking number or package for a single order.

International Shipping

We ship to many destinations internationally. The countries, shipping services, and applicable charges available for a particular order are determined at checkout.

International deliveries may be subject to customs procedures, import duties, taxes, brokerage charges, or other destination-specific fees. Where such charges are not collected during checkout, responsibility for applicable charges may depend on the destination, carrier, and applicable law. Customers should review the import requirements for their destination before ordering.

Shipping Address Accuracy

Please review your shipping address carefully before completing your purchase. If you notice an address error, contact us as soon as possible at somaticrecoveryhub@gmail.com. We will make reasonable efforts to assist before the order enters shipment, but an address change may not be possible after fulfillment or dispatch has begun.

Delayed, Missing, or Damaged Packages

If your package is delayed, marked delivered but cannot be located, arrives damaged, or appears to have been lost in transit, contact us with your order number and the relevant tracking information. For damaged deliveries, please keep the packaging and product condition unchanged where practical and provide photographs when requested so the issue can be reviewed.

Delivery Issues Outside Our Control

Delivery can be affected by events outside our reasonable control, including carrier disruptions, severe weather, customs delays, natural events, public emergencies, or incorrect or incomplete delivery information. When an issue occurs, we will work with the customer and, where appropriate, the carrier to determine the next available step.