Returns & Refunds

We want you to feel confident when ordering from somaticrecoveryhub.com. This policy explains how to request a return, how returned items are reviewed, and how approved refunds are handled.

Before Starting a Return

Please contact us before sending an item back. Email somaticrecoveryhub@gmail.com with your order number, the item involved, and the reason for your request. We will provide the appropriate return instructions when a return is approved.

Please do not send merchandise to a return address unless we have provided return instructions for your order.

Return Eligibility

Return eligibility depends on the item purchased, the condition of the item, the terms communicated for the order, and any rights provided by applicable law.

Where a return is permitted, items should generally be returned in unused condition and, where applicable, with original packaging, accessories, and included materials. Certain products may have specific return requirements because of their nature, hygiene considerations, customization, or other product-specific limitations. Any applicable restriction will be communicated where relevant.

Return Review

After an approved return is received, the item may be reviewed to confirm that it meets the applicable return conditions. Approval of a return request does not automatically guarantee a refund if the returned item does not meet the applicable requirements or if applicable law provides otherwise.

Return Shipping

Return-shipping arrangements and any applicable return-shipping costs will be communicated when your return request is reviewed and approved. The treatment of return shipping can depend on the reason for the return, the order terms, the destination, and applicable law.

Refunds

For an approved return, any refund due will generally be issued to the original payment method when that method is available. The time required for the refund to appear in your account can also depend on your bank, card issuer, or payment provider.

Refunds are processed after the return has been received and reviewed or when otherwise appropriate under the applicable order terms or law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly at somaticrecoveryhub@gmail.com. Include your order number and, when requested, clear photographs of the item and packaging. Keeping the original packaging can help us investigate shipping or product issues.

Exchanges

Exchanges may be available for eligible orders depending on product availability and the circumstances of the request. When a direct exchange is not available, we may provide an approved refund so that a new order can be placed where appropriate.

Items That May Not Be Eligible for Return

Some products may be excluded from return because of their nature, hygiene or health considerations, personalization, damage caused after delivery, or other lawful restrictions. Any product-specific return limitation that applies to an item will be communicated where required before or at the time of purchase.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before fulfillment or shipment begins. Once an order has entered fulfillment or been shipped, cancellation may no longer be possible and the standard return process may apply.

Your Legal Rights

This policy is intended to explain our standard return and refund process and does not remove or limit any consumer rights that cannot lawfully be excluded or waived. Customers in some jurisdictions may have additional statutory rights relating to cancellation, withdrawal, refunds, defective or non-conforming goods, or other consumer protections.